Frequently Asked Questions
Q. What should I do if i'm running late to my appointment?
A. Out of respect for other guests, servicing clients arriving after their appointment time will be honored at our discretion. We reserve the right to cancel or modify your services as needed to stay on time for all following appointments. Appointments will be automatically cancelled after 15 minutes and charged the cancellation fee, unless you have spoken with the front desk.
Q. What is your cancellation policy?
A. We completely understand how valuable your time is and we make all attempts to accommodate guests schedules. We ask that you do the same for our stylists. In the event that you need to cancel please give us 24-hour notice for all appointments. If a guests cancels without the 24 hour notice they will charged 50% of the scheduled services. If the cancelation is within 4 hours notice or no-show that will result in 100% charge of the service fee. Appointments will be automatically cancelled after 15 minutes and charged the cancellation fee. We respect your time, so please respect ours! *Card information is encrypted and stored to your customer profile to be used in accordance with our cancellation policy.
Q. Can I bring my pets and children with me?
A. In the salon we have limited space, sharp objects, and hot tools. For safety and liability reasons, we ask that you leave your cute kids and pets at home.
Q. What should I do if I am unhappy with my services?
A. We always want you to be 100% satisfied with your services. If you are not satisfied we ask that you contact us as soon as possible. Please contact us within 7 days from the original service date and we will schedule a reapplication no more than 2 weeks from the original service date, after this time it is a new service with additional charges.